Redmine Helpdesk plugin

Handling the ticket system is one of the many issues that most businesses, whether large or small, are concerned about. Because taking care and solving customer problems in a timely manner through direct interactions will be what helps businesses develop more smoothly. Not only that, monitoring and observing the feedback from customers will also help the company to overcome unintended problems that arise from their services. As a result, there are many software companies that have developed great tools that can make it easier for the customer service department of each business to meet the needs of their customers. Redmine Helpdesk plugin will be the tool that you need to use right now.

Redmine Helpdesk plugin is an integrated plugin in RedmineUP’s enterprise software ecosystem. This tool has the main feature of helping companies to create communication channels between themselves and customers more easily. The biggest difference between Redmine Helpdesk plugin and other software is that it understands the needs of the company so it allows all users in the system to customize everything according to their immediate requirements. This has made it a solution used by many business teams or companies.

Redmine Helpdesk plugin

15% off coupon code: regular price $399, discounted price $339.15

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RedmineUP full stack bundle

56% discount coupon code: regular price $3,436, discounted price $1,529

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• Specific tracking of customer information: Redmine Helpdesk plugin allows users to integrate with the enterprise’s customer management system (CRM). From there, the staff can understand all customer problems and provide the most timely care solutions for each person. All customer data including phone numbers, email addresses, and things previously provided by the customer will be saved on the system and created a separate ticket.

• Answer all questions quickly: This tool allows agents to quickly respond to customer questions from View Issues. Thus, with just one click, you can both evaluate and resolve issues without having to navigate to other folders. Through this, you can see that sophistication is what keeps the Redmine Helpdesk plugin trusted.

• Manage all issues correctly: This tool will evaluate and sort all customer issues and turn them into individual tickets and sort them by list. Severity and necessity will be at the top for staff to prioritize. The intelligence has made the companies using RedmineUP’s services appreciate it very well because they can communicate with users better.

• Smart autoresponder service: The feature will be extremely effective in case of multiple customer inquiries sent in at the same time. It will help reduce the burden and pressure on the staff, not only that, but the timely response will also make the customer feel more comfortable than waiting.

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Redmine Helpdesk plugin

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$339.15 $399

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